Returns & Refund Policy

At Jash Boutique, we want you to be happy with your purchase. If you receive a product that is eligible for return under our policy, please contact us within the applicable return period.

1. Return Eligibility

A return may be accepted where the product meets the applicable return conditions.

To be eligible for a return, the saree should generally be:

  • Unused

  • Unworn

  • Unwashed

  • Unaltered

  • Free from stains, perfume, makeup or other marks

  • In its original condition

  • Returned with original packaging, tags and accessories, where applicable

Products that do not meet the above conditions may be rejected.

2. Return Request

Customers must contact Jash Boutique through the details provided below to initiate a return request.

Please provide:

  • Order number

  • Customer name

  • Contact number

  • Reason for return

  • Photographs/videos of the product, where requested

Our team may review the request before approving the return.

3. Damaged or Incorrect Product

If you receive a damaged, defective or incorrect product, please contact us as soon as possible after delivery.

We may request photographs or videos of the product and packaging to help us verify the issue.

Depending on the circumstances, we may provide an eligible replacement, exchange or refund.

4. Products Not Eligible for Return

Returns may not be accepted for products that:

  • Have been worn or used

  • Have been washed

  • Have been altered or stitched

  • Have been damaged after delivery due to customer handling

  • Have stains, odour, perfume or makeup marks

  • Are returned without original packaging or required tags

  • Are returned after the applicable return period

Certain sale, discounted, customized or specially made products may also be non-returnable. The applicable product listing or order communication will prevail.

5. Return Shipping

Where a return is approved, the applicable return shipping arrangements will be communicated by our customer support team.

Return shipping charges may be borne by the customer unless the return is due to an incorrect, damaged or defective product attributable to Jash Boutique.

6. Refunds

Once an approved return is received and inspected, we will notify you regarding the status of your refund.

If approved, the refund will be processed through the applicable payment method or another suitable method.

The time taken for the refund to reflect in your account may depend on the payment provider or banking institution.

7. Partial Refunds

In certain circumstances, only a partial refund may be applicable, particularly where the product has been returned in a condition that does not fully satisfy the return requirements.

8. Exchange

Where an exchange is available, it will be subject to product availability and the applicable exchange conditions.

If the requested replacement product is unavailable, an alternative resolution may be offered.

9. Cancellation During Return Process

Once a return has been approved or the product has been dispatched back to us, cancellation of the return request may not always be possible.

10. Contact Us

For return and refund assistance, please contact:

Jash Boutique
Email: jashboutiqueindia@gmail.com
Phone: +91 4637 231244
Website: https://jashboutique.in